Frequently Asked Questions

Frequently Asked Questions

I would like to buy tickets. What are the payment options?

We accept Visa, Mastercard & American Express or we can arrange a one-off direct debit from your bank account. We can also send you a letter, so you can pay by cheque, BPAY or at Australia Post post-office with Postpay. Or call 1300 084311.

How do I get my Lucky Numbers (tickets)?

Lucky Numbers (tickets) are sent by post, either after you agreed to purchase or if you made a credit-card payment. Only tickets that are paid for before the draw go into the draw. They are mailed to the address we confirmed when they were purchased. If they have not arrived please let us know and we can check your address and send them again.If you would like them re-sent, email: [email protected]

How do I find out if I have won?

The day after each draw, winners are notified by telephone and mail. The results are also published on our website, at: www.pbcf.org.au/winners. We only publish the winning ticket holders first name, suburb and the winning ticket number.

Where are draws held?

The draw is held at the offices of the Foundation.

Do winners pay tax on any of the prizes if they win?

Generally tax is not payable on winnings but you best refer to your accountant or tax agent for professional advice.

If I win a big prize like a car, can I sell it?

Yes, as soon as you have taken delivery and it is officially yours, you can sell it.

I had a missed call from (02) 82842672 or (08) 64444811 – is this the National Cancer Lottery?

Yes. If you call this number there is an answering machine that identifies us as the caller. You can ignore or call the 1300 084311 if you have a question or would like to buy tickets or donate.

I order my tickets through the mail. Why would you be calling me?

If we have a query regarding your order, we will call to try to clarify the details.

I’d like to be notified when your next Art Union starts. Can I be kept up to date via email?

Yes, simply ring our call centre and tell us your email address. We’ll make sure that you are included in communication that notifies you of when our next lottery starts.

How do I sign up as a Cancer Crusader?

You can let us know by:• You can tick and sign the Crusader section of your next mail order form• Give us a call on 1300 084311

If I become a Cancer Crusader, can I stop or alter my automatic credit card or direct debit payments?

Anytime. Let us know and we will cancel the deduction immediately

If I am a Cancer Crusader, how do I know what my ticket-numbers are?

In your Cancer Crusader “Welcome” pack, your Lucky Number ticket entries are listed in the letter. These entries go into every draw. If for some reason a payment is missed, the number of entries in the next lottery is adjusted, so you receive the correct number of entries.

I sent you an email, generally how quickly will you respond?

We aim to address all email enquiries within 24 hours, allowing for weekends or public holidays! Send to [email protected]

Who do I contact if I’d like to know more?

You can email [email protected] or call our Lottery Hotline (Monday to Friday, 12pm to 8pm) on 1300 084311.

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